Module 10
Choose hotels on a scorecard, not on a feeling
When the tour ends, the guide shows a QR code. Guests scan it with their phone camera and fill in the survey — no app to download, no account to create. The scores accumulate on hotel cards and on guide and vehicle-firm cards.
Request a demoTourante / Guest scores
End-of-tour QR survey
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★ 4.6
Otel Mavi Boğaz
Hotel · Istanbul
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★ 4.8
Otel Peri Vadisi
Hotel · Cappadocia
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★ 4.1
Yol Arkadaşı Transfer
Vehicle firm · Cappadocia
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★ 4.9
A. Kaya
Guide · Italian
| Card | Type | Score |
|---|---|---|
| Otel Mavi Boğaz | Hotel · Istanbul | ★ 4.6 |
| Otel Peri Vadisi | Hotel · Cappadocia | ★ 4.8 |
| Yol Arkadaşı Transfer | Vehicle firm · Cappadocia | ★ 4.1 |
| A. Kaya | Guide · Italian | ★ 4.9 |
Low survey score · OP-2026-036 · Transfer and vehicle: 2/5
How do you know a hotel is actually good?
Complaints only reach you when they are serious; small but repeated problems — cold breakfast, late check-in, a noisy floor — stay with the guide and are never raised when the contract is renewed. Remembering which hotel caused you trouble at the end of the season comes down to memory.
The cost: A contract renewed with a poor supplier and the same complaints again
One QR, the whole group
The system generates a unique survey link and QR code for every operation file and every guaranteed departure. All guests on the same file enter the same survey through one QR. Responses attach to the file; hotel scores go to the hotel card, and guide and vehicle scores go to the guide's or vehicle firm's card when the file links exactly one such card. A departure survey's sections link to no card.
In seven languages
The survey opens in one of seven languages: Italian, Spanish, English, German, French, Russian or Portuguese. Guests do not have to give their name; a guest who does also ticks a consent box. No email address is asked for.
Sections come from the file
The survey is divided into sections: one hotel section per hotel in the quotation, meals when the quotation has meals, the guide when the quotation has guide days or the field team has a guide, transfer and vehicle when the quotation has a vehicle tariff or the field team has a driver, and always the tour overall. Each section has a 1–5 star score and a short comment field.
Scores show on the cards
Scores accumulate on the hotel card and on guide and vehicle-firm cards; the hotel and supplier lists show the guest score as a column. A manager can pick a year and ask for an AI summary of the comments. A response with a score of 2 or lower notifies the managers and the file's owner.
Related features
Module 5
Tour operation files and option deadline tracking
One click turns a proposal into an operation file. Option deadlines appear as colour-coded countdowns on three screens at once, and the amount-privacy rule is preserved.
Modules 6 and 7
Guaranteed departure and transfer management
A shared booking pool for guaranteed departures, occupancy tracking and coach allocation. Transfers derive automatically from bookings, and any without a vehicle is flagged.